Refund policy

We offer a 30-day return window. You have 30 days from the date of delivery to request a return.

To be eligible, items must be in the same condition they were received — unused, with original packaging, and accompanied by proof of purchase.

To start a return, contact us at hello@caltags.com.

If your return is approved, you’ll receive instructions on how to send your item back. Returns sent without prior authorization will not be accepted.

Damages and issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items are not eligible for return, including custom or made-to-order products. If you have questions about a specific item, feel free to reach out.

Exchanges
The fastest way to receive a different item is to return your original purchase (once approved), then place a new order.

Refunds
We’ll notify you once your return has been received and inspected. If approved, refunds are issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@caltags.com.